Wanted: Director of Client Services – Washington, D.C. Office

Results, Integrity, Commitment/Can-Do Attitude, Accountability and Speed. Those are our five core values at Red Banyan. We are a dynamic, young and growing public relations firm that delivers results for our clients and helps them achieve their business goals.

Our clients include the leading pro-Israel organizations in the country, as well as a fascinating mix of corporate clients from a diverse range of industries.

If you are simply looking for a job or in need of work, then please do not apply. For us, it’s not really “work” to wake up every day excited about what lies ahead. We truly love what we do and it shows.

Red Banyan is currently looking for a passionate, energetic and positive team player with the same skill, creativity and enthusiasm that we bring to every single one of our engagements.

Specifically, we are looking for a Director of Client Services who can provide leadership and direction for the Washington, D.C. and Florida-based clients services staff in support of overall business objectives. We need you to maintain and grow existing and new client relationships.

If this sounds like you, then we should talk.

To be considered, you must include your resume and salary history/requirements. You also must send us an essay of fewer than 450 words providing concrete examples of ways you have demonstrated our core values in your own life. Send everything to Robbin Lubbehusen, Vice President of Operations at [email protected]  She will review all candidate submissions.

More About the Director of Client Services Position

 

Responsibilities:

  • Manage and provide strategic and day-to-day oversight and guidance to Washington, D.C. and Florida client services staff to ensure that the team meets and exceeds client expectations as outlined in the scope of work for each client
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
  • Serve as a role model to other team members
  • Monitor, engage and provide strategic counsel to clients
  • Develop strategic and creative integrated PR initiatives
  • Lead client teams, serving as the client-facing representative of Red Banyan
  • Fulfill tactical plans for clients
  • Keep track of deadlines and ensure all work is completed in a timely manner
  • Participate in preparation of new business pitches, proposals and/or presentations
  • Train and develop Washington, D.C. office staff
  • Lead brainstorming efforts for events, outreach and other ways to add value for clients
  • Pitch stories and achieve consistent and demonstrable earned media results
  • Leverage existing press relationships, and constantly cultivate new contacts
  • Develop and maintain strong relationships with clients, including attending meetings with clients, as required
  • Follow key trends by keeping abreast of each client’s industry, competition and coverage
  • Contribute to business growth through introducing existing clients to new capabilities
  • Generate new business leads and strategize how to drive more client engagements

Qualifications:

  • Bachelor’s Degree
  • Minimum of ten to fifteen years of public relations/ strategic communications experience. Agency background strongly preferred.
  • Exceptional writing skills
  • Innovative thinking with a track record of translating strategic planning into action plans and output that delivers tangible results
  • Ability to make decisions in a changing environment and anticipate future needs
  • Self-reliant, experienced problem solver, results-oriented
  • Strong roster of established media contacts
  • Project management experience and skills
  • Ability to supervise the work of others and foster an exceptional rapport with colleagues to support a harmonious work environment
  • Excellent oral and written communication skills
  • Ability to move quickly, troubleshoot and problem solve
  • Solid understanding of social media
  • Trusted to discreetly and competently handle confidential and sensitive client information
  • Minimum of 3 years experience successfully managing teams
  • Mid-level working knowledge of Microsoft suite of products
  • Familiarity and comfort with industry-specific tools (i.e. Cision, Vocus, PRNewswire, etc.)